Frbiz.com reports Beijing Auto 4S shops selling non-standard behavior of the complainant hot

According to the Beijing Municipal Industry and Commerce Bureau, Beijing Consumer Association recently released analysis of consumer complaints revealed that the sales of irregularity and vehicle quality problems, the Beijing car 4S shop has become a hot consumer complaints.

Consumer complaints have reflected that Mr. Yu, his car in a car 4S stores, sales staff be forced to must be in the shop on the commercial insurance, or not sell cars. The sales of the same brand of motor vehicles other two 4S shop, he found that there is also mandatory on the commercial insurance issues. In his view, the behavior of merchants suspected of mandatory spending, violating the consumer’s own choice.

Another consumer complained Mr. Lee said the purchase of vehicles, the business has been delays in the provision of vehicles certificate, resulting in more than a month still can not, on their car license, affect the normal traffic. After repeated representations, the other side is still no decision has been delayed. After mediation by the business sector, businesses provide consumers with a certificate.

Similar problems are not the individual. September “12315″ “96315″ hotline received a total of 9 2 relating to motor vehicles 4S shops delay in providing a certification of consumer complaints.

It is understood that car 4S store sales practices are not standardized, inter alia, car consumers are also concerned about quality issues. Mr. Qian to reflect consumer complaints, the new car buying brakes failed, not through test after two repairs, which resulted in the license. He requested transfer, but only agreed to continue the maintenance business. After several mediation by the business sector, businesses only to consumers to replace the car.

According to statistics, in September, the Beijing Municipal Industry and Commerce Bureau, “12315″ Complaint Reporting Center received a total of 62 vehicle categories of complaints. At present, car commodities provision has not yet issued three guarantees, consumer rights protection, there are some difficulties.

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